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Partners

There are many benefits to you and your customers for choosing the MASS network. Partners face many challenges and below are the key features that MASS can offer to partners who are frustrated by:

A lack of choice - MASS Solution - because we are not bound to just one carrier and one network we search for the most competitive pricing and products to fit the needs of your customer.

An in-ability to offer one stop shopping - MASS Solution - as a non-facility based operation, we can focus on offering additional applications like web design and risk management solutions for your clients in a cost efficient and integrated fashion.

Struggling to offer competitive pricing - MASS Solution - because MASS does not have overhead operational costs and unnecessary back office support it allows us to be a true competitor in the industry.

Poor Customer Service - MASS Solution - MASS brings a customer centric service model. Our focus is 100% front office and support. The goal is to give each customer and parnter the immediate attention that they deserve. 24/7/365, we will be here every step of the way.

Lack of response time to your customer’s problems - MASS Solution - Since we are all one team any of us will be able to provide your customer’s with exceptional response to service requests.

Slow install dates and turn around times - MASS Solution - MASS has streamlined the installation process and turnaround times eliminating unnecessary delays due to large company internal procedures that delay or hold up orders. One person owns the order from start to finish.

Not offering a true network diversity and disaster recovery plan - MASS Solution - because we are not bound to only one carrier and one facility we can create and design disaster recovery that is actually redundant, reliable and on one bill.

Confusing billing practices - MASS Solution - Our invoice design and layout is not only easy to read but completely understandable with no hidden charges or fees. Customers will have the choice to view their current and past bills online, receive a paper statement or both.

Lack of transparency and customer centric tools - MASS Solution - From day one, the customer will be able to pay their bills and look up their account straight from our website login. Coming soon, partners will be able to view their accounts and check their commissions from a similar platform.

Inaccurate and hard to understand commission payouts - MASS Solution - MASS promises flat rate commissions on clean reports that you can understand.